Returns Policy
We hope that you will be pleased with your purchases from
ZX55. However, there may be occasions when you will need to
return items to us.
Please note, that all goods that are to be returned MUST be
in the original condition and not modified in any
way.
Also note that we cannot accept any return of Pipe that has
been cut.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it
to us within 48 hours. If
the items and/or the packaging are visibly damaged on receipt,
it's best to sign the carrier's delivery note accordingly. Items
should be returned in their original packaging complete with all
accessories and documentation. Once received back into our
warehouse, we'll issue a replacement or full refund to you via
your original payment method and reimburse your reasonable return
carriage costs.
Items Faulty on Arrival.
If your items are faulty on arrival, you have 3 working days from
the date of receipt in which to inform us of the fault. Items
should be returned in their original packaging complete with all
accessories and documentation. Once we have verified the fault,
we'll issue a replacement or full refund to you via your original
payment method and reimburse your reasonable return carriage
costs. If a returned item is found not to be faulty we will
return the item to you, in this instance you will be liable for
the return carriage.
Incorrect Goods Received.
if you have received any incorrect items from what you have
ordered, then you have 3 working days from date of receipt to
inform us. Items should be repackaged in the original packaging
sutiable for transportation. We will arrange for replacements to
be sent and the collection of the incorrect items.
Incorrect Goods Ordered.
If you have ordered an item incorrectly, we will accept them,
however, a 30% or £10.00 (whichever is the greatest value)
re-stocking fee will be applicable and you will be liable for the
return carriage.
Need to return an item?
Please don't use the online RMA function. Please email us on
zx.info@zx55.com detailing the item(s) you wish to return
together with the Order Number and Order Date. A member of staff
will either reply by email or call you to arrange replacement
and/or refunds.
UNDER NO CIRCUMSTANCES MUST GOODS BE RETURNED TO US WITH PRIOR
AUTHORISATION.
In addition to this policy you should also refer to our general
Terms and Conditions of Sale.